Terms and Conditions

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER. The content of the pages of this website is for your general information and use only and is subject to change.

  1. Your initial deposit reserves your event date and is non-refundable.
  2. We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
  3. In Case of Wedding Cakes the date of your final payment is the final date for any changes of size, style or flavours of the cake, no later then 4 weeks before the event. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
    In case of other celebration cakes, 50% of the payment is due when placing the order. Any changes to design must be made no less than 2 weeks before the date of collection/pick up. The final payment must be made the day before delivery, or on collection.
  4. Delivery and setup is depending on the location of the venue and will be stipulated in the final price.
  5. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 23 degrees Celsius or below.
  6. If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
  7. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
  8. On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
  9. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
  10. Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.

DEPOSIT & PAYMENT POLICY

When placing an order for wedding cakes we require a 50% deposit. This is non-refundable and none-transferable to secure the date you require and is also to cover the necessary time given to your order prior to your wedding date – this may include some of the following: administration, emails, phone calls, consultations, wedding cake samples etc. Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received a reminder may be sent, if no further payment is made we will consider the order cancelled and the deposit lost.

For celebration cakes a minimum deposit of 50% is required. All deposits are non-refundable. For celebrations cakes final payment will be due ONE WEEK before the delivery / collection date, unless otherwise agreed.

Deposits and full payment can be made via bank transfer card payment or cash.

FOOD ALLERGY DISCLAIMER

Our kitchen at KB Cake Design is NOT an allergen-free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. We do recognise the seriousness of food allergies and we recommend that you let us know before placing your order about any food sensitivities or allergies. We reserve the right to decline any orders for clients with serious food allergies. We will not assume any liability for adverse reactions to our products.

The following ingredients are used in our kitchen:

•                Milk and other dairy products

•                Eggs

•                Nuts: peanuts, pecans, walnuts, almonds, cashews, coconut, hazelnuts and any other kind of nuts.

•                Wheat and gluten

Please note that some food colourings may have an effect on behaviour in children.

DELIVERY POLICY

Any delivery charges will be explained at the time of ordering. Collection of orders is free. Please note that all wedding cakes / any cake 3 tiers or more must be delivered. 

TRAVELLING WITH THE CAKE

DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat (if you do not have one, please ask). Extra care should be taken when driving as some elements may be delicate. KB Cake Design cannot take any responsibility for damage to cakes when collected and transported by customers.

STORAGE

Most cakes and cupcakes can be stored at room temperature. Cakes containing fruit curds or cream cheese fillings should be kept in the fridge but are best served at room temperature. They should always be kept out of direct sunlight. Freezing our cakes is not recommended. Please note cupcakes and other small cakes/tarts should be consumed within 2 days and cakes within 3 days.

CHANGES TO YOUR ORDER

Please contact us as early as possible to ensure any changes can be actioned, generally 4 weeks’ notice is required for any changes and any changes may be subject to changes in cost depending on the design details.

FRESH FLOWERS

If a customer would like fresh flowers, rather than sugar flowers on their wedding cake, it is the customer’s responsibility to source the florist/flowers. Once the cake has been set-up at the venue, and the cake has been signed for, KB Cake Design does not take any responsibility for any damage to the cake from the fresh flowers, or the placement on the cake of the fresh flowers. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
It is the customer’s responsibility to ensure that any fresh flowers displayed on or next to the cake do not contain pesticides and are food-safe (non-toxic).  KB Cake design can take no responsibility for the flowers being food-safe.

NON-EDIBLE ITEMS

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. 

COLOURS AND DESIGN

You may wish to supply us with sample colours (i.e. ribbon / material). Whilst an exact match cannot be guaranteed we will endeavour to meet your requirement as much as possible. This also applies to food colourings and icings. We can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however we will work with you, often using sketches to ensure you are happy with the design.

OUR PRODUCTS

Products made by KB Cake design are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.

PHOTOGRAPHY

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

CANCELLATION POLICY

Cancellation by the customer: If the order is cancelled, your deposit is non-refundable and non-transferable, payment is required for any and all expenses already incurred on behalf of the finished product.

For weddings if you cancel within 3 months of your date 75% of the full payment will be invoiced. This is to cover monies lost as KB Cake Design will have turned away other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within 1 month of your event full payment will be retained.

For celebration cakes if you cancel within 4 weeks of your event 50% of the full payment will be invoiced. If you cancel within 7 days of your event full payment will be invoiced. 

For cancellation of favours, dessert items other cakes where a deposit has been paid, the deposit payment cannot be used as payment/part payment for any other order or part of order, unless agreed in writing at the time of booking. If you cancel within 2 weeks of your event 50% of the full payment will be retained. If you cancel within 7 days of your event full payment will be retained. 

Cancellation by KB Cake Design: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, KB Cake design will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

Postponements: In the event that you wish to postpone your wedding please let us know as soon as possible, your previous booking will be considered cancelled will be subject to the cancellation policy above and a new booking will be placed for the new date. If you wish to re-book for a new date this will be subject to a further booking fee to secure the new date. New bookings will be subject to any price increases since the original booking was made. Any monies paid over the booking fee will be carried over to your new date​.

COMPLAINTS

All cakes require a signature on delivery / collection, this indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect / misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition, we always take photographs of the cakes prior to delivery / collection.

​Complaints are extremely rare in the world of cakes and we have never had a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery.

We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.

 Please note icing may crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual’s tastes are different. We can offer a tasting service for a small fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.

​ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY

The customer will be asked to sign a sheet that will state the following:

I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by KB Cake design for any subsequent damage once the cake has been handed over to the customer or venue. KB Cake design will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour etc.

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